If you would like further information on Tararua College, please don’t hesitate to contact us for information. We would welcome the opportunity to speak to you about our school, and our school community

 

TARARUA COLLEGE

Postal Address

Private Bag 94

Pahiatua

New Zealand  4941

 

Physical Address

13 Churchill Street

Pahiatua

New Zealand 4941

Telephone

+64 6 3768344

Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

School Website

http://www.tararuacollege.school.nz/

THE TARARUA COLLEGE WAY

Click here for more information on 'The Tararua College Way'

The three behaviour expectations as developed by our school are:

(These expectations are important in creating a positive and predictable school-wide climate)

RESPECT

Whakaute

INVOLVEMENT

Whakawhāiti

EXCELLENCE

Kairangi

  • value for self, others & environment
  • positive relationships using manners
  •  celebrating difference
  • showing understanding
  • value cultural differences
  • having pride in the school
  • being inclusive and supportive
  • taking responsibility
  • participating and contributing
  • make positive contributions
  • Perseverance
  • being prepared
  •  being accountable
  • making the right decisions
  • Attendance
  • being positive
  • having a can-do attitude
  • being and doing the best in everything you do

 

Complaints and Grievance Procedures

GUIDELINES

1.     Complaints may be:

1.1   Of a general or specific nature

1.2   Made by domestic students, international students, staff, parents/caregivers, or people in the community

1.3   About a particular incident, or an accumulation of apparently minor incidents

1.4   Made by telephone, in writing, or in conversation

2.     Complaints shall be listened to in good faith and fairly, treated seriously and professionally, and investigated and addressed as promptly as possible

3.     Procedures instituted shall protect and advise both parties of their rights. That shall include both parties receiving copies of the complaint, and a written summary of            the results of any investigation, and of the resolution or decision

4.    A report on the investigation of each complaint shall be written and that, along with further reports on subsequent investigations and the resolution or decision, shall           be held for three years after the student or teacher has left the College

5.    Any complaint in writing shall be replied to in writing. Written complaints and their responses are filed on staff/students files.

6.    A choice of who is to deal with the complaint shall be made available to the complainant if appropriate.

6.1   Any complaint dealing with a teacher’s classroom performance is to be directed to the HOD, and the Principal to be informed at this stage.  If the complaint is about            an HOD, it should be directed to the Principal.

6.2   Any complaint about a staff member’s behaviour in the College or community shall be directed to the Principal.

6.3   Any complaint about student behaviour out of school shall be directed to a member of the Senior Management Team (SMT).

6.4   Any complaint from a parent or other student about a student’s behaviour within the school is to be directed to either the dean or HOD depending on the nature of              the complaint.

6.5   Any complaint regarding serious misconduct of students at school e.g. drugs is to be directed to a member of the Senior Management Team.

6.6   Any complaint (other than one about the Principal) received by the Board of Trustees shall be directed to the Principal in the first instance.

6.7   Any complaint about the College’s Principal shall be directed to the Chairperson of the Board of Trustees

7.     All administration and support staff shall be made aware of the complaints policy and procedures

8.     Separate procedures exist for complaints of sexual harassment

9.     Any complaint made by, or about, an international student shall be managed by the same processes. Any student shall have the right to request access to an                      interpreter

10.   If you think that the school has failed to follow the Education (Pastoral Care of International Students) Code of Practice:  

Step 1: Discuss the matter with the International Student Dean

Step 2: If you are not satisfied with the way the complaint is dealt with, speak to the Principal Mr Jon Ward, who may take up the issue on your behalf with the Board of Trustees.

Step 3: International Student Contract Dispute Resolution Scheme (DRS).

If you believe the school has breached the Code of Practice and you have not been able to settle the matter following the school’s internal procedures, you may bring the matter to the New Zealand Qualifications Authority (NZQA) who will process your complaint under the provisions of the International Student Contract Dispute Resolution Scheme (DRS). Details of the DRS and the approved provider Fairway limited can be accessed through the following links:

DRS - http://www.legislation.govt.nz/regulation/public/2016/0042/latest/DLM6748715.html?src=qs

FairWay Limited - http://www.fairwayresolution.com/students-complaints

Contacting the New Zealand Qualifications Authority.

Complaint forms can be downloaded from the link

http://www.istudent.org.nz/making-a-complaint.

Completed complaint forms along with supporting evidence can be sent to:

The Complaints Officer

New Zealand Qualifications Authority

P.O. Box 160

Wellington 6140

Or

Email or scan the completed form along with any scans of supporting evidence to   This email address is being protected from spambots. You need JavaScript enabled to view it.

(A copy of the Code of Practice is in your International Student Handbook)

 If it is a financial or contractual dispute, you can contact iStudent Complaints by phone on 0800 00 66 75. More information is available on the iStudent Complaints website: http://www.istudent.org.nz/istudent-complaints.

http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/int-students-make-a-complaint-updated.pdf

Caregivers are asked to contact the College to explain their student’s absence/s by either phoning the College Office on 06 3768344 or writing a note explaining the student’s absence on their return to school.

If the student has been away for three consecutive day for reasons of illness, a medical certificate must be produced.

Absences from school for reasons other than illness or bereavement must be applied for in advance through a letter to the Principal.

Patterns of poor attendance may result in referrals made to agencies such ROCK ON Truancy Service, Te Taiwhenua o Heretaunga Attendance Service, Oranga Tamariki and Police Youth Aid.

If you are late to College…

Report to the College Office with your note and sign in the Late Book.

If you feel ill at College…

Tell your teacher. He/she will issue you with a note that you take to the Sick Bay in the Library. Do NOT contact your caregiver asking to be picked up. The College with arrange this and sign you out.

If you have an appointment during school time…

Take your note or appointment card to one of the Deputy Principals who will sign your note which you will show an office staff member when you sign out.

If you have an accident…

Let a teacher know as soon as possible. He/she will organise first aid.